Refund and Returns Policy

We are committed to providing a smooth and reliable shopping experience. Please review our Shipping and Returns Policy below to understand how Sand Lark LLC handles order processing, deliveries, returns, and exchanges.

Shipping Policy

1. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 2–3 business days

  • International Shipping: 7–15 business days (depending on destination)

Please note that delivery times are estimates and may vary due to factors such as high order volume, carrier delays, or customs processing for international shipments.

3. Shipping Locations

We currently ship to multiple regions, including domestic and selected international destinations. Availability may vary depending on location.

If your region is not available at checkout, you may contact us at hello@sandlark.shop for assistance.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

5. Lost or Damaged Packages

We are not responsible for items lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim.

However, we are happy to assist you with any necessary information to support the process.

Returns & Exchanges Policy

1. Return Eligibility

We accept returns within 14 days of delivery, provided that:

  • The item is unused, unwashed, and in its original condition

  • All original tags and packaging are intact

  • Proof of purchase (order number or receipt) is provided

Items marked as final sale, clearance products, or gift cards are not eligible for return or refund.

2. How to Initiate a Return

To request a return, please contact us at hello@sandlark.shop. Include your order details and the reason for the return.

Return instructions will be provided after your request is reviewed.

Note: Customers are responsible for return shipping costs unless the item received is incorrect or defective.

3. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method within 5–10 business days

Please allow additional time for your bank or payment provider to complete the transaction.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. If the requested item is not available, a refund may be issued instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of delivery with relevant details and photos of the issue.

We will review the case and provide a replacement or refund at no additional cost.

Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us:

Sand Lark LLC

📍 4539 N 22ND St Ste N, Phoenix, AZ 85016, USA

📧 hello@sandlark.shop

📞 +1 602 935 9813

🌐 https://sandlark.shop